We care about what you think

The policy of this School is to work in partnership with parents/guardians and the wider community. We try hard to do our best for all our pupils/students. Your views help us plan for the future. We like to know when things are going well. We also want parents/guardians to tell us about their worries, concerns or complaints as soon as possible. It is much easier for the school to sort out a recent problem than something that happened some time ago.

Our commitment to you

• We will deal with your concern or complaint in a professional manner.
• It will be looked into thoroughly, fairly and as quickly as possible.
• We will keep you up-to-date with what we are doing.
• We will apologise if the school has made a mistake.
• We will tell you what we are going to do to put things right.

What to do

If you have a concern about anything we do you can tell us by telephone, in person or in writing. Most concerns or complaints will be sorted out quickly either by putting things right or by explaining the School’s actions to you.

Try to go to the member of staff involved or your child’s class teacher who will either deal with your issue or pass you on to someone who is more able to help.